Customer Support

def search_faq(query: str) -> str:
    """Search FAQ database for answers."""
    # Search implementation...

def create_ticket(subject: str, description: str, priority: str = "normal") -> str:
    """Create a support ticket."""
    # Ticket creation...

def get_ticket_status(ticket_id: str) -> str:
    """Get status of a support ticket."""
    # Status lookup...

def process_refund(order_id: str, amount: Optional[float] = None) -> str:
    """Process a refund for an order."""
    # Refund processing...

from kuralit.tools import Toolkit

faq_tools = Toolkit(
    name="faq",
    tools=[search_faq],
    instructions="FAQ search tools for answering common questions."
)

ticket_tools = Toolkit(
    name="tickets",
    tools=[create_ticket, get_ticket_status, update_ticket, list_tickets],
    instructions="Ticket management tools for creating and managing support tickets."
)

account_tools = Toolkit(
    name="account",
    tools=[get_account_info, get_order_info],
    instructions="Account management tools for viewing customer and order information."
)

agent_session = AgentSession(
    stt="deepgram/nova-2:en-US",
    llm="gemini/gemini-2.0-flash-001",
    vad="silero/v3",
    turn_detection="multilingual/v1",
    tools=[faq_tools, ticket_tools, account_tools],
    instructions="""You are a customer support AI Voice Agent.
    
Help customers by:
- Answering questions from the FAQ
- Creating support tickets when needed
- Providing account and order information
- Processing refunds (with confirmation)

Always be polite, professional, and helpful.""",
)

python examples/customer_support_agent.py

🚀 Starting Customer Support Agent server...
   Host: 0.0.0.0
   Port: 8000
   Connect at: ws://0.0.0.0:8000/ws

   Available features:
   🔍 FAQ Search: Answer common questions
   🎫 Tickets: Create and manage support tickets
   👤 Accounts: View account and order information

def search_faq(query: str) -> str:
    """Search FAQ and return formatted answer."""
    # Search logic...
    return f"Answer: {answer}\n\nSource: FAQ Database"

def process_refund(order_id: str, amount: Optional[float] = None) -> str:
    """Process refund - requires confirmation."""
    # In production, this would require user confirmation
    return f"Refund processed for order {order_id}"

instructions="""You are a customer support AI Voice Agent.
Always be polite, professional, and helpful.
Escalate complex issues when needed."""